Return Policies
Breck Smith Art is committed to making sure you are 100% satisfied with your purchases! After you have received an original Breck Smith artwork, we give you thirty (30) days to decide whether or not you’d like to keep it or return it for a refund. If you decide you want to return the item for refund, we ask that you to ship it back within 7 additional business days, unless there are special circumstances. This means:
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You have thirty (30) days to decide whether or not you are satisfied and want to keep the artwork. (Note: this time is only 7 days if the artwork arrives damaged. See What to do if the artwork arrives damaged below.) Please keep your packaging materials until this date!
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You have seven (7) days from your date of notification to ship it back in its original packaging. However, YOU MUST CONTACT US TO OBTAIN A RETURN AUTHORIZATION BEFORE RETURNING ANY ARTWORK. Do not ship any paintings, drawings, or sculptures back without contacting us first for this authorization by emailing inquire@brecksmithart.com or calling 919-819-6089.
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Buyer pays return shipping and insurance except in the case of damaged artworks. International buyers pay all customs fees, duties, and taxes. (In cases of works arriving damaged – see “What to do if the artwork arrives damaged” below).
If you do not notify us of your desire for a refund within 30 days of merchandise receipt OR if you do not return the item within seven (7) days of notifying us, you will not be eligible for a refund for reason of dissatisfaction with the artwork. There may be some exceptions to this stipulation under special circumstances, so please contact us for further information if needed.
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In order to receive a refund, you must return the artwork to Breck Smith Art in its original condition and preferably in its original packaging. If you no longer have the packaging, please contact us at 919-819-6089 for instructions on how to package an artwork for shipping.
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If an artwork reaches you in damaged condition, please IMMEDIATELY photograph the artwork and the packaging (before opening the box, if you suspect damage beforehand) and email the photographs to us so that we can show the photos to the shipping company. Then, please call us at 919-819-6089 for further instructions regarding how to proceed with packaging the artwork for return.
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Details on how to return artworks follow.
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HOW TO RETURN UNDAMAGED WORK
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Step 1 - Within thirty (30) days of your merchandise delivery date, please call 919-819-6089 between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email inquire@brecksmithart.com or through our contact page to give us your order information and the reason for wanting to return the work. We will give you a return authorization. You must return the work within seven (7) days of receiving your return authorization. (If you have special circumstances that may delay this return, please contact us.)
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Step 2 - Repackage the artwork using the original packaging materials used by Breck Smith Art. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to Breck Smith Art. Please call 919-819-6089 between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email inquire@brecksmithart.com or through our contact page for instructions on how to safely package artwork for shipment.
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Step 3 - Email inquire@brecksmithart.com or through our contact page and we will send you a return label you can use to complete the return process. Once the piece safely reaches the artist, Breck Smith Art will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-14 business days of your merchandise return.
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Additional return information—PLEASE READ: Additional shipping fees may apply for international returns.
HOW TO RETURN DAMAGED WORK
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Step 1 – Within seven (7) days of your merchandise delivery date, please call 919-819-6089 between the hours of 9:00 AM – 6:00 PM EST Monday through Saturday or email inquire@brecksmithart.com or through our contact page to give us your order information and a description of the problem.
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Step 2 - Save original packaging!
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Step 3 - Take photos of damaged artwork and packaging. Please email these photos to inquire@brecksmithart.com or text them to 919-819-6089,
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Step 4 - A Breck Smith Art support representative will contact you to discuss next steps.
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